However, if the Windows firewall is accidentally enabled, it will conflict with the Kaspersky firewall and keep you from getting your updates. For example, when you install Kaspersky on your computer, it automatically disables any Microsoft Windows firewalls already installed and uses its own. Once your subscription is expired, your computer will still be protected from all the viruses and malicious software programs previously downloaded by Kaspersky, but it will be blocked from downloading new updates until you renew your subscription.ĭifferent programs and software running on your computer may interfere with Kaspersky's ability to automatically update its anti-virus database. When you purchase Kaspersky, your computer is protected for a set period of time ranging from one to three years depending on your subscription. Choose a network to connect to and press the "Connect" button. If you aren't connected, click on the "Connect or disconnect" link at the bottom of the pop-up window. Your computer will tell you if you're currently connected to a network.
Click on the icon of two computers on the bottom right of your screen. Make sure that your Internet router, modem or wireless card is correctly installed and powered up. It may seem obvious, but if your computer isn't connected to the Internet, Kaspersky won't have the access it needs to download the latest updates from its online database.
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